Through our interaction with you – we evolve.
Thank you for your continued feedback.
We recently received a really cool email from one of our dealers who also happens to be a customer, Kirk McEwan of Sturtevant’s:
I thought I’d relate my experience to you. I had installed a pair on my Rossi’s (prior to the new mount arriving) and went out skiing up at Crystal Mt.; one of them came off, separating the adhesive pad from the plastic attachment point. I didn’t know that I had lost it until the end of the day, and it was too late to go back and look for it. I was unable to return for 2 weeks, during which they received over 8’ of snow at Crystal. But using the handheld device, I came across a signal while skiing in the South back country. I was a good 200’ away when I got a beep. As luck would have it, I was able to traverse, about 200’ to a very strong signal. Then I started digging, down a foot to a crust, and then another 3’ and I found it! (picture of hole with a pole for reference). It took about 5 minutes from the first beep until I had dug it out. If it had been attached to a ski, I think it would have saved a couple minutes. Needless to say I was thrilled. After 2 weeks, not knowing where I lost it, and that much snow, I didn’t hold out a lot of hope for finding it, but I had to look, and sure am glad I did!
Anyway, I’m glad there’s an upgrade for the mount, and aside from coming off the ski, it works incredibly well!
I hope SIA was good for you,
See you soon,
Dual Sports Inc.
Sturtevant’s – Ski Mart
SkiBonkers – Sturtevant’s.com
2011 Skiing Business – Best Family Oriented Store of the Year
2010 SIA -Snowsports Retailer of the Year
2009 Ski Magazine – National Gold Medal Shop of the Year.
New Mounting Kit
Needless to say, we were ecstatic to hear such a cool story highlighting the strength of Ski Retriever. This story, however, touched on an area needing improvement on Ski Retriever: our old mounting kit. We discovered that the adhesive we were using didn’t hold up 100% of the time in extreme conditions. To us, any failure and risk of Ski Retriever loss was simply unacceptable. We have since deployed a new mounting kit that we are sure will backup Ski Retriever as much as it backs you up.
For a limited time, we will be sending out our NEW & IMPROVED Mounting Kit to any customer who submits proof of purchase. Customers have the option of sending proof via email to firstname.lastname@example.org or standard mail:
2661 Pearl Street
Tacoma, WA 98407
Customer feedback allows us to grow and is much appreciated. If you have any questions or comments, please feel free to Contact Us anytime.